Do I have to pay by credit card?
Yes, orders must be paid by credit card online. Accepted card types are American Express, Discover, MasterCard and Visa.
When will my credit card be charged?
Your credit card will be charged when your order is submitted.
Credit card processing, order fulfillment and shipping will be handled by Grandstand Glassware & Apparel.
When will I receive my product?
Your product will be shipped via FedEx, UPS or USPS Priority Mail. Depending on your location, it could take between one (1) and ten (10) business days for products to arrive.
Need to cancel your order after it has been submitted?
What is California Proposition 65?
California Proposition 65 is legislation that requires businesses to inform Californians about potential exposure to certain toxic or carcinogenic chemicals. Products with these specific chemicals present must be labeled with a consumer warning. Certain glassware decoration methods contain some of these chemicals and, in order to comply with Prop 65, must be properly labeled as such.
Grandstand provides the labeling service for Prop 65 compliance free of charge for our California customers, or any customer whose products may end up in California. Other decoration methods, like our Full Color Organic printing, are by their nature Prop 65 compliant and require no labeling. Please notify Grandstand when you place your order if the products will be sold in California and will need any Prop 65 Compliance labeling.
This is a very brief overview of Prop 65 and is does not address all questions regarding or aspects of this law. For more information about warning requirements, the ramifications of non-compliance or to view the regulation in its entirety, visit https://oehha.ca.gov/proposition-65.
Please inspect merchandise immediately and carefully upon delivery. If your shipment arrives with any damage, contact us at firstname.lastname@example.org. Please send clear photos of the damaged merchandise, as well as a separate photo with damaged shipment box, to our customer service team within 24 hours of receipt.
If your order contains product manufacturer defects, or you are not satisfied with the quality of your item, please contact us within 15 days of the shipment date. We examine every issue on a case-by-case basis. All items must be returned in new or like new condition within 30 days of receipt.
All refund requests are subject to approval. Upon approval, any refund requested on orders will receive credit posted to the card used at time of purchase. The refund will be processed within five (5) business days upon approval.
It will notify you of the following:
• We are the sole owners of the information collected on this site.
• We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
• We will not sell or rent this information to anyone.
• We will use your information to respond to you, regarding the reason you contacted us.
• We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
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